CustomHatPins.com was founded on a strong belief that our customers are the reason for our success. We back each and every Lapel/Trading Pin or Challenge Coin order with outstanding customer service practices, and our 100% quality guarantee.
Each Trading pin order is created through a team effort. You are a very important part of our team. We rely on you for vital information in order to produce the specific Lapel/Trading Pin or Challenge Coin you want, while we are working together, we each have responsibilities. For your convenience, we have included these responsibilities below. Please take a moment to read them. These are the terms and conditions of our sales.
CustomHatPins.com is responsible for:
Standing behind our products 100%.
CustomHatPins.com backs each and every order with our 100% Quality Guarantee. We will replace (at no additional charge to you) any Lapel/Trading Pin or Challenge Coin that is found to have defects in materials or workmanship.
Giving you accurate information.
Prior to starting production, you will receive a digital proof of your Lapel/Trading Pin or Challenge Coin via email. This proof is an exact representation of the final product. This is to allow you to make any necessary changes or corrections prior to starting production.
Confirming your order.
Prior to production of your Lapel/Trading Pin or Challenge Coin, you will receive an order confirmation notice via email. This notification will contain specifications of your order including type, size, quantity, colors, and approximate delivery date.
Producing your order correctly & on time.
Once we have obtained your approval on both the digital proof and the order confirmation, we will produce your Lapel/Trading Pin within 4 weeks or less. Dearing busy summer hours, from April to September, turnaround time can take up to 5 weeks or more due to the our work flow.
WE WILL DO EVERYTHING WITHIN OUR POWER TO DELIVER YOUR TRADING PINS IN A TIMELY MANNER BUT, PLEASE NOTE THAT DURING THE TIME PERIOD BEGINNING MAY 1 AND ENDING JULY 20 OF EACH CALENDAR YEAR, CUSTOMHATPINS.COM MAKES NO GUARANTEE OF DELIVERY DATE OF ANY CUSTOM LAPEL/TRADING PIN OR CHALLENGE COIN ORDER. IT IS YOUR RESPONSIBILITY TO ORDER YOUR PRODUCT IN A TIMELY MANNER TO AVOID ANY POSSIBLE DELAY DUE TO CIRCUMSTANCES BEYOND THE CONTROL OF THE EMPLOYEES OF CUSTOMHATPINS.COM AND/OR ITS MANUFACTURERS AND AFFILIATES. FURTHERMORE, CUSTOMHATPINS.COM REMINDS YOU THAT ONCE YOUR ORDER IS PLACED, IT CANNOT BE CANCELLED FOR ANY REASON, AND THAT OUR PRODUCTION TIME GUARANTEE IS NOT APPLICABLE DURING THE “PEAK” PERIOD OF TRADING PIN ORDERING AS STATED ABOVE. FINALLY, CUSTOMHATPINS.COM MAKES NO DELIVERY GUARANTEE EITHER VERBALLY OR IN WRITING FOR ANY LAPEL/TRADING PINS OR CHALLENGE COINS ORDERED WITHIN THE TIME PERIOD STATED ABOVE.
Your order will then be shipped via FedEx Priority International Service or UPS International Expedited Air Freight (at no additional cost to you) directly to the address you specify.
Listening to You!
We want this to be the best experience you have ever had when it comes to custom Lapel/Trading Pins or Challenge Coins! If you have concerns, constructive criticism, or compliments, we’d love to hear from you. Phone us toll free at our number on the website or contact us via email at Sales@CustomHatPins.com
You are responsible for:
Legal Ownership of any and all logos, trademarks and copyrights.
By submitting your design to CustomHatPins.com, warrant that you have the legal right to reproduce (or have reproduced) any logos or other images associated with your order. You also certify that the production of any images you submit does not infringe on any other company’s rights.
Giving due attention to the proof provided.
Once you receive the digital proof of your Lapel/Trading Pin or Challenge Coin, review it in detail. Please give special attention to: the design, the grammar, and the colors. Once you have made any necessary changes to your proof, return it to us via email. This is your signal to us that everything has been approved. NOTE: We use the Pantone PMS color matching system. Because all computer monitors do not display colors in the same way, it is important that you indicate your color choices using Pantone PMS numbers. For additional information, visit Pantone site at www.pantone.com. PMS color books are also available at most art supply stores, print shops, and some libraries. All PMS numbers will be listed on the bottom of your proof so that you can verify them easily. We use the Solid Coated Pantone color chart.
Review the details of your order confirmation.
After your proof has been returned to us, you will receive an order confirmation. Again…Please review the information carefully. If all the information is correct, return it to us and we will begin the production process. NOTE: Once an order has been approved and confirmed it may not be canceled for any reason.
Providing correct shipping information.
We cannot be held responsible for delays in shipping caused by inaccurate address information, U.S. Customs procedures, the misrouting of your package by FedEx, UPS, DHL or undeliverable shipping addresses.
All orders are final
Due to the custom nature of the Lapel/Trading Pins or Challenge Coins we manufacture, all sales are final. Once an order has been placed, it may not be canceled for any reason. CustomHatPins.com does not issue refunds. As mentioned previously, we will replace any Trading pins that contain defects in materials or workmanship.
In the event that a legal dispute arises, it is agreed that the venue for such a dispute is Marion County, Florida, USA. Should the dispute pertain to the illegal use of copyright or trademark infringements, you agree to defend the claim at your sole expenses. You agree to pay any damage and costs assessed against CustomHatPins.com as a result of such a lawsuit or proceeding. You also agree to hold CustomHatPins.com harmless in such a lawsuit or proceeding.
All Lapel/Trading Pins or Challenge Coins displayed on this website containing corporate logos or registered trademarks are shown only to illustrate the reproduction capabilities of CustomHatPins.com. Purchase of merchandise from CustomHatPins.com in no way, shape or form grant you permission to reproduce logos, nor does it transfer, grant or lease ownership of any logos or trademarks to you.
As per our Guarantees, Terms and Conditions, and the pages of our website, please know that there are no cancellations of orders. Your product is custom made exclusively for you and cannot be marketed to others. With this said, upon delivery of your items, should you require a return please contact our customer care department for approval. Any returns will be charged a 50% restocking fee and the shipping and handling charges for any returns are the responsibility of the customer. No returns will be accepted without prior approval of a member of our Customer Care department.
We look forward to working with you, now and in the future!